Email & Anti-Spam Policy

This policy explains how Vertex Drive manages email communications, marketing preferences, unsubscribes, and responsible messaging practices.

Permission-based marketing

Marketing email should be sent only to recipients for whom the business has a valid lawful basis and, where required, affirmative consent. Purchased, scraped, harvested, or otherwise improperly obtained recipient lists should not be used.

What subscribers can expect

Communications may include requested account information, service notices, product updates, and promotional content consistent with the preferences selected by the recipient and applicable gambling-advertising rules.

Unsubscribe

Marketing messages should contain a clear unsubscribe mechanism. Unsubscribe requests should be processed promptly and recipients should remain on an appropriate suppression list to prevent accidental re-subscription without valid authorization.

Sender identification

Email communications identify Vertex Drive as the sender, use our business domain, and provide clear support and preference-management options.

Authentication and security

We use standard email-authentication and security controls to help protect our domain, communications, and recipients from misuse.

Complaints and abuse

Abuse reports, spam complaints, bounces, and suppression events should be monitored. Sending to recipients who have opted out or generated hard bounces should stop in accordance with platform requirements and applicable law.

Contact

Email compliance contact: compliance@vertex-drive.com
Abuse contact: abuse@vertex-drive.com